How to buy?

Create your account / Sign in with your account

To create your account you will need to provide the requested data. Remember that the photographs will be available only for 15 days after you have visited the Park. If you already have an account, you don´t need to register again, you´re already registered in our system. If you wish to unsubscribe, you can do so by requesting the cancellation of your account at the following email address:

Find your photos

Once your account is generated or you have accessed it through Facebook, you can start searching for your photos. On the left of your screen you will find the options with which you can indicate the day of your visit, the location and the approximate time you were at that location. The system will show all the photographs with those parameters so you can recognize your photos.

Bracelet number employment

In order to use your bracelet number, it is necessary that it has been scanned at the time you were photographed in the Park or by requesting directly from the Photo Xcaret store to scan your bracelet number, so the system will locate your photos based on that number and automatically deliver all the photos that have been registered.

Select the photos you want

You can select the photos of your choice by clicking on the images. You can add and remove as many photos as you want by clicking on the space reserved for such a feature. We suggest you check our packages since for the same price you can buy more photographs than planned.

Make your purchase

Once you have chosen the photographs of your choice, you can specify your purchase using any credit card, Visa, Mastercard, American Express or using the PayPal platform.

Download your photos

Once the purchase is completed, and in a period not exceeding 24 hours, you will receive in your email (the one you have registered) the notification about the availability of your photographs and a link to download them. We suggest you download them in a period not exceeding 30 days, since after this period your photos will be removed from the system, if you have any questions please contact the following emails:

Thank you for your visit! Remember that
we are at your service

If you have any questions or concerns, please contact us and we will gladly assist you.

Service Hours: Monday to Friday from 9:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. 15:00 local time.
Phones: from Mexico (01) 55 4163 7327 | from abroad Tel. (0052) 55 4163 7327